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Refund Policy

The return and exchange policy will apply when…

  • Wrong product was sent
  • The products are defective or damaged

The refund policy will apply when…

  • The products are defective or damaged

Attention: The products' color and size may be varied with the images shown. Exchange or refund will not be accepted with such reasons.

Our policy lasts 10 days. If 10 days have gone by since you receive the item, unfortunately we can’t offer you a refund or exchange. Please inform us through email at for return request within 10 days after you receive the product. We will notify you of the approval or rejection of your return within 3 workings days. If you are approved, you may return to us the product and please ensure you are returning the correct product as the policy apply only once for each purchase.

To be eligible for a return, your item must be unused, the product tags are intact and in the same condition that you received it. It must also be in the original undamaged packaging (e.g. product sticker, dust bag, packing bag, paper bag, extra accessories and so on). Why Hong Kong will be responsible for paying the shipping cost for all the approved return products.

After we received the return product…

  • For exchange product: We will deliver the exchange product after
  • For refund: Your refund will be processed, and a credit will be applied to you according to your payment method. Processing time will be based on the payment platform and the bank.

Shipping method:
Go to your closest SF Express Store to return your order / call SF Express for pick up

Attention to:
Why Global
Flat A, 1/F., Shun Wai Industrial Building,
15 Yuk Yat Street, Tokwawan,
Kowloon, Hong Kong
Payment of charges:

The above address is only for product return, for enquiry please contact us
If the product is not fulfill the return conditions, customer is responsible for the related return shipping costs.

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